Got questions? We’ve got answers.
At RockyTools Australia, we're committed to providing quality tools, fast Australia-wide shipping, and reliable customer support. Below you'll find answers to our most frequently asked questions about ordering, delivery, returns, warranties and product support.

Orders

How do I place an order?Simply add the products you want to your cart and follow the checkout steps. Once payment is complete, you’ll receive an order confirmation email within minutes.Can I change or cancel my order?If your order hasn’t shipped yet, contact us immediately at sales@rockytools.com.au with your order number. We’ll do our best to update or cancel it before dispatch.What payment methods do you accept?We accept major credit and debit cards, PayPal, and other secure payment options available at checkout. All payments are processed through trusted gateways with full SSL encryption.Shipping & DeliveryWhere do you deliver?We ship Australia-wide, including metro and regional areas.How much is shipping?Shipping costs depend on your location and the product’s size/weight. You’ll see the final shipping fee before confirming your order at checkout.How long will delivery take?Most orders are dispatched within 1–2 business days.

  • Metro areas: usually 2–5 business days after dispatch
  • Regional areas: 5–10 business days

You’ll receive a tracking link once your order ships.Can I pick up my order? RockyTools Australia is an online business. Our Lynbrook location is used for warehouse operations and administration. We do not offer walk-in sales.Customer pickup is generally unavailable. In exceptional circumstances, please contact us before placing your order and we'll advise whether collection can be arranged.

 

Returns & Refunds

What is your return policy?

We offer free returns within 14 days of delivery for approved reasons (e.g. damaged item, wrong product, or faulty on arrival). Items must be unused and in original packaging.See our Returns Policy for full details.

How do I start a return?

  1. Email sales@rockytools.com.au with your order number and reason for return.
  2. Our team will provide instructions and a return label if eligible.
  3. Once received and inspected, we’ll issue a refund or replacement.

How long does a refund take?

 

Refunds are typically processed within 3–5 business days after we receive and inspect the returned item.

Warranty & Product Support

Do your products come with a warranty?

Yes! All RockyTools products come with a 12-month warranty against manufacturing defects. This warranty is provided in addition to your rights under the Australian Consumer Law. 

How do I claim a warranty?

Simply email sales@rockytools.com.au with your order number, a brief issue description, and photos (if applicable). We’ll guide you through the process.

What isn’t covered by warranty?

Warranty does not cover:

  • Normal wear and tear

  • Misuse or improper handling

  • Damage caused by modification or non-standard use

Account & Support

Do I need an account to order?No — you can checkout as a guest. However, creating an account helps you track orders and manage your purchase history.How do I contact RockyTools?You can reach our support team via:

Products

 

Are RockyTools products good quality?

Yes. We carefully select and test tools for reliability, practicality, and value. Our range is built to handle real work — for tradies, DIYers, and workshops.

Do you sell spare parts or accessories?

For selected items, yes. If you need a spare part, contact us with the product name or model number — we’ll check availability.

Do you offer bulk or trade discounts?For large orders, we may offer special pricing. Email us with your requirements and we’ll send a custom quote. Still Need Help?We’re always happy to assist.


Still Need Help?

Our friendly team is here to help.

📧 Email: sales@rockytools.com.au

📞 Phone: (03) 9125 6633

💬 Contact: Contact Us page

We aim to respond to all enquiries within 1 business day.

RockyTools Australia — Reliable tools. Honest service. Local support.